© 2017 Keen Electronics Limited

e-mail: sales@keenelectronics.co.uk  Telephone: 07500 24 11 33

129, New Road, Bromham, Chippenham, Wiltshire, SN15 2JA

Company Registration No: 2613501  VAT Registration No 596069885

     Keen Electronics Limited

FREQUENTLY ASKED QUESTIONS


We have listed these under the below headings for your ease of use. Please look in the GENERAL section first, if you can’t find the answer to your question then look under the heading for your alarm. FAULT FINDING GUIDES FOR MOST OF THE ALARMS CAN BE FOUND BY LOOKING IN THE PRODUCTS SECTION, THEN AT YOUR MODEL OF ALARM


GENERAL


Q. Can I get a discount on my insurance premiums because an alarm is fitted


A. Yes, most insurers offer a discount for an alarm with either a corner steady sensor (which all of our alarms have) or a tilt sensor (which some other alarms have) and a PIR.


Q. Can my alarm work with a satellite tracking system


A. Yes, the Phantom unit connects to our siren, triggering the Phantom when an alarm occurs. The Trackstar from Traffic Master connects to an authorising socket on our alarm.


Q. How much current does the alarm draw from my leisure battery


A. 0.025 Ampere (25mA)


Q. How often should I charge my leisure battery?


A. Every 6 to 8 weeks, but this can vary between caravan models


Q. My alarm “cheeps” every minute or so, even when turned off


A. This is your smoke detector telling you to change it’s battery


Q. My alarm makes a twittering sound when turned on, without giving the usual two cheeps


A. Your leisure battery is flat, or the alarm is not getting the 12 Volt supply from the leisure battery and is operating from the back up battery which is also flat.


PROTECTOR & DEALER ALARMS - key fob operated


Q. The PIR in the ceiling no longer flashes red when I move underneath it


A. The PIR is not getting its 12 Volt supply from the leisure battery via a fuse in the caravan wiring and the fuse inside the control box.


Q. My alarm does not cheep when I turn it on, but the red LED on the alarm starts flashing once a second


A. Either the siren has failed, a wire is broken or the control box has developed a fault. Sirens can be tested by disconnecting from the caravan wiring, then connecting across a good 9 Volt battery or across the leisure battery


Q. My alarm went off for no apparent reason, what can I do


A. Reset the alarm control box using the small silver key. The red LED will stop flashing, now turn the key clockwise to turn the alarm back on. Siren should cheep once. Leave the caravan and arm the alarm with the key fob as usual. When the false alarm next occurs, turn the alarm off with the fob, count how many flashes the LED gives between pauses. This will tell you which sensor has caused the problem. Refer to the fault finding guide or contact Keen Electronics Ltd for further help.


Q. My alarm does nothing


A. Alarm has lost the 12 Volt supply from the leisure battery. Check any in line fuse and fuse inside control box (DO NOT check control box fuse visually)


AVENGER ALARMS - Key Operated


Q. The PIR in the caravan no longer flashes red when I move near it


A. The PIR is not getting its 12 Volt supply from the leisure battery via a fuse in the caravan wiring and the fuse inside the control box.


Q. My alarm does not cheep when I turn it on, but the red LED on the alarm starts flashing once a second


A. Either the siren has failed, a wire is broken or the control box has developed a fault. Sirens can be tested by disconnecting from the caravan wiring, then connecting across a good 9 Volt battery or across the leisure battery.


Q The siren sounds continuously as soon as I turn the alarm on


A. Control box has developed a fault and needs to be returned to Keen Electronics Ltd for repair


Q. My alarm went off for no apparent reason, what can I do


A. Count the number of flashes the red LED on the alarm panel is giving. This will tell you which sensor has caused the problem. Refer to the fault finding guide or contact Keen Electronics Ltd for further help.


Q. My alarm does nothing


A. Alarm has lost the 12 Volt supply from the leisure battery. Check any in line fuse and fuse inside control box (DO NOT check control box fuse visually)


CONCEPT ALARMS - Key Fob Operated


Q. The PIR in the caravan no longer flashes red when I move near it


A. The PIR is not getting its 12 Volt supply from the leisure battery via a fuse in the caravan wiring and the fuse inside the control box.


Q. My alarm does not cheep when I turn it on, but the red LED on the alarm starts flashing once a second


A. Either the siren has failed, a wire is broken or the control box has developed a fault. Sirens can be tested by disconnecting from the caravan wiring, then connecting across a good 9 Volt battery or across the leisure battery.


Q. My alarm went off for no apparent reason, what can I do


A. Reset the alarm control box using the small silver key. The red LED will stop flashing, now turn the key clockwise to turn the alarm back on. Siren should cheep once for 2002 models only. Leave the caravan and arm the alarm with the key fob as usual. When the false alarm next occurs, turn the alarm off with the fob, count how many flashes the LED gives between pauses. This will tell you which sensor has caused the problem. Refer to the fault finding guide or contact Keen Electronics Ltd for further help.


Q. My alarm does nothing


A. Alarm has lost the 12 Volt supply from the leisure battery. Check any in line fuse and fuse inside control box (DO NOT check control box fuse visually)


Q. I cannot turn my alarm on with the key fob, or operate the awning light with the key fob. But the PIR still lights red when I move near it.


A. If this is the same using both fobs, the control box has developed a fault. This will need returning to Keen Electronics Ltd with both fobs, for repair