Testimonials
Being a small company means that we can provide excellent technical support to all of our customers. This is provided over the phone and backed up by a return of post repair service.
We have a large number of satisfied customers who, along
with many
caravan dealers, have stated that our service is "second to
none". High praise indeed as the following extracts
from customers letters prove.
LETTER 1
Dear Malcolm,
Many thanks for the time that you have spent
on the phone helping me to resolve the problem with false
alarms.
I have fitted the replacement parts that you
kindly sent to me at no charge and have returned the old PIR
sensor unit as requested. I suspect that this item is perfectly
OK; I am sure a bench test will confirm this.
Finally, let me finish by saying what a
delight it has been dealing with you and your company. It is
refreshing to find people who really do go that extra mile to
help customers. The provision of after sales service that is as
good as yours is a rarity, I can honestly say it is second to
none!
Yours sincerely
C.W. Milton Keynes June 2008
LETTER 2
Dear Malcolm
Please find enclosed the returned items. Many thanks for
sending a new alarm unit, I have been to the caravan today and
fitted the replacement control panel and Hey Presto; It all now
seems to work.
I would therefore like to send my thanks for your exceptional
customer service. Your communications have been prompt from day
one and have clear and most helpful. I have to say that in
today’s climate it is uplifting to find a company so helpful and
accommodating with the back up of your product second to none it
is also reassuring that a "quick sale" was never an issue as you
have been prepared to replace all parts without question until
we have exhausted all areas as to the nature of the fault, and
thankfully this seems to have rectified the problem
I am truly grateful for your assistance and
unprecedented customer service, I am now feeling compelled to
writing to Practical Caravan Magazine to which I am a subscriber
and let them know about my dealings and experience I have had
with your company.
S.G. (Totally satisfied customer) Nottingham
July 2008
LETTER 3
Dear Mr Keen,
Thank you for replacing our alarm control box so promptly. It
has been in place for over a week now and we have had no more
trouble with it.
It was so kind of you to replace it free of charge. I can
only give your company full marks for customer satisfaction.
G & P. M. Middlewich May 2008
LETTER 4
Dear Sir,
Thank you for your response when I telephoned about our
CONCEPT KEL Caravan Alarm two or three days ago. The voice at
the other end of the phone was so friendly and encouraging –
sadly, not always the case when one rings a company these days
to ask what to do if a fault develops on a piece of equipment.
The helpfulness of your staff was very much appreciated.
I am sending the box and fob as was suggested and enclose my
cheque.
Thank you once again for your help
M.J.W. Dartford March 2008-08-26
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E-mail: sales@keenelectronics.co.uk Phone: 01296 423203 Fax: 01296 339014
Company Registration No. 2613501 VAT Registration No. 596069885
Registered Office: 202, Aylesbury Road, Bierton, Aylesbury, HP22 5DT |
